Listen to the audio version of this post here. You hear people talk about how much they need to tell their story. It’s burning in them, this experience they had, and they’re driven to share it with the world. It’s such a relief to stop keeping it all bottled up...
Listen to the audio version of this post here. Maybe I’m too skeptical. Something about the guy’s email just didn’t land right. “I enjoyed your LinkedIn post about balancing virtual and real-life collaboration,” he wrote, although he and I are not connected on...
Listen to the audio version of this post here. Everybody who speaks (which is to say, everybody) has a gimme. In golf, a gimme is a shot you don’t have to take—it just counts automatically. Golfers grant a gimme when one of them has a ball only a few...
Listen to the audio version of this post here. Give people valuable information, they tell us. Build relationships that lead to clients and referrals and business growth. That’s the essence of content marketing, widely rumored to be the key to success. Well...
Listen to the audio version of this post here. You keep hearing about companies postponing plans to bring people back to the office. There’s so much COVID-confusion, it’s tough to figure out how to keep employees safe. And we’ve all seen the advantages of...
Listen to the audio version of this post here. You know I’ve been concerned lately about free-floating vitriol around us. Health care workers screaming about rules requiring vaccinations. Politicians saying horrible things to and about each other. Parents...
Listen to the audio version of this post here. I’ll be the first to admit I’m not a Customer Experience expert. I am a customer. Having an experience. And I’m not happy about it. Maybe you can relate? My professional association informs me it’s time to renew my...
Listen to the audio version of this post here. Apparently, I was a bit naïve. Way back in May of 2020, I was saying if we just gave each other a little grace, the free-floating crankiness out there would settle down. You might remember my very sound...
Listen to the audio version of this post here. “You’re just treated like you don’t know what you’re talking about.” That’s how Paula Stone Williams describes being a woman in a business meeting. Reverend Williams has a unique perspective on the way we interact...
Listen to the audio version of this post here. Is friendship fading? That’s one conclusion from recent research on loneliness. (TL/dr – there are a lot of lonely Americans these days.) And it’s not just because of the pandemic-related restrictions on gathering...
