Careers

Business Communication, Careers

Are People The Problem?

You might call them clients. Customers. Users. Patients. Or patrons. Whatever we call them, most of us serve somebody with the product we produce or the service we provide. Some of us come face to face with the people we serve in what are often called “front line positions.” The analyses of the Great Resignation point to a quest for higher pay, better hours, and more stability as people decide it’s time to move on. They’re leaving the leisure, hospitality, and retail industries in particular, in unprecedented numbers. While some critics grumble about lazy workers coasting on unemployment and pandemic relief payments, most experts say the 40-million or so people who quit their jobs last year are not sitting around today eating bonbons. They’re back at work. Something's wrong ...

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photo of stressed office workers arguing