Business Communication, Marketing, Networking

The People You Serve

What problem do your clients or customers have?

If they’re like most of us, they have plenty of problems.

You likely solve one specific problem for them, though. What is that problem? The one that nags at them. The one they know they need to solve if they’re going to succeed. The one that practically begs for your expertise. Listening to business owners who are looking to launch or grow their companies lately, I’ve noticed how many of them struggle with “What problem do your customers have?” Their responses are surprisingly mushy, hesitant … they seem to be talking around the issue, feeling their way toward an acceptable answer. No wonder they’re running into roadblocks as they seek funding or other support … or clients. It’s hard to get a handle on what they do … and for whom. Much less on why anyone would want it.


market research 20912311 s
Business Communication, Marketing

Two Big Take-Aways for You

They call it “retail politics”—reach more people, talk directly with voters, interacting with supporters, skipping the filter of the media, social and otherwise. It’s going out of fashion in some quarters, but in local campaigns, you still see candidates attending small gatherings, greeting people at commuter stations and grocery stores, even ringing doorbells for a chat on the front porch. In our own businesses, not unlike in politics, we look for faster, easier ways to reach more people in less time. And yet. That direct contact with customers, prospects, and referral sources is so valuable. When we do it well ...


photo of Cassidy Huctchinson testifying before the Jan 6 Select Committee