Business Communication, Speaking

3 Questions You Must Answer

3 questions you must answer. It’s an intriguing way to think about organizing our thoughts for a talk, a blog, or even a LinkedIn post.
I often hear from clients who find my suggestion of a three-part agenda for their presentations challenging. They have so much to say! It’s all important! And they can’t possibly narrow it down to three things. A three-part agenda doesn’t mean you only get to say three things though. It does mean all the things you say are organized into three broad categories.Why? Well, you already know about the power of three, right? People are more likely to listen, understand, and stay with us if we tap into that triplet rhythm. And listening, understanding, and staying have to happen before we can expect them to act on what we tell them. The challenge for speakers is to choose and organize their content.


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Business Communication, Speaking

The Keys to Connect with Your Audience

Whether you’re making a sales presentation, speaking at your professional association, or accepting your party’s nomination, creating a genuine connection with the people in the room goes a long way toward assuring success. And a lot of speakers find that challenging. If you’ve been following the news, you’ve seen some of them blathering on Capitol Hill and on your TV screen. Here are some pointers from my 39 Keys to Command the Room and Connect with Your Audience ...


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Business Communication, Speaking

Can You Leave Them Wanting More?

You know me. Some people write about gratitude this time of year. I write about communication. Specifically, about how easy it is to go wrong when we’re speaking to attract clients or referrals, get a promotion, or land a brand new job. In any of those situations, we want the audience to think we know our stuff. We hope they believe we’re experts they can trust. And we want them to like us too.


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Business Communication, Speaking, Writing

Put the Power of Three to Work for You

When was the last time you called to touch base with a friend for no reason at all? Or you sent a text with no mission in mind other than to let someone know you were thinking of them? Or you shot off a quick email, just to say hi? You might guess those random contacts would be unwelcome interruptions in their busy day. Who has time to respond to a quick hello, a remark about the weather, or a waving emoji? Turns out if that’s your assumption, you’re mistaken. (And I was right there with you.)


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Business Communication, Communication, Speaking

How Big is Your Voice?

As important as our words are, our voices also send a message, quite apart from the language we use in any given situation. It’s worth considering what that message might be and whether it serves us well. The author of Presence: Bringing Your Boldest Self to Your Biggest Challenges says when we feel powerful our voices grow. “When we feel powerful,” Amy Cuddy explains, we initiate speech more often. “We speak more slowly and take more time. We don’t rush. We’re not afraid to pause. We feel entitled to the time we’re using.” Ahhh. That’s interesting, isn’t it?


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